Rmcuci Privacy Policy –
Protection of Your Personal Data

Rmcuci is an online casino and sports betting platform operating under a valid licence and in full compliance with all applicable data protection requirements. We are committed to ensuring your personal information is processed lawfully, fairly, and transparently.

This Privacy Policy applies to all individuals who:

• Visiting the rmcuci.vu website even without registering an account.
• Registering and actively using a rmcuci member account.
• Contacting our customer support team through any available channel.
• Participating in any rmcuci promotional activity, contest, or loyalty programme.

This policy is also to be read in conjunction with Terms and Conditions and Responsible Gaming Policy rmcuci.

Rmcuci collects your personal information through several different means. The following are the categories of information we collect and the reasons for collecting them:

Rmcuci uses your personal data responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and maintaining your member account, including processing registration and KYC verification.
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions related to your account.
• Service delivery: Providing access to all games, promotions, and services offered by rmcuci.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other security threats.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate assistance.
• Marketing communications: Sending information about promotions, special offers, and platform updates — only where you have given your consent.
• Legal compliance: Meeting legal obligations, including anti-money laundering (AML) reporting requirements and know-your-customer (KYC) compliance.
• Platform enhancements: Analysing usage data to improve the performance, design, and user experience of the rmcuci platform.

Rmcuci does not sell your personal data to anyone. However, there are limited situations where we may need to share your information with certain parties:

• Payment service providers: To process your deposits and withdrawals, we need to share the necessary information with payment providers such as e-wallet processors and banking institutions. They are bound by strict confidentiality agreements.
• Game providers: Third-party game developers whose games are available on the rmcuci platform may receive game session data required for technical functionality only.
• Regulatory authority: rmcuci may be required to disclose your information to relevant authorities when mandated by law, including financial crime investigations or court orders.
• Audit and compliance: Independent auditors and compliance firms that help us maintain high standards may access necessary data under strict confidentiality agreements.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets. You will be notified in advance.

Your data security is the top priority of rmcuci. We continuously invest in the latest security infrastructure to ensure your information is protected at all times:

• Data encryption in transit: All communications between your device and our servers are protected with Transport Layer Security (TLS) 1.3 encryption and 256-bit SSL certificates.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and passwords (which are hashed), is protected with AES-256 encryption.
• Layered access control: Only authorized personnel who have passed multi-factor authentication (MFA) can access systems containing members' personal data.
• 24/7 Monitoring: Our security systems are monitored around the clock by our internal cybersecurity team and automated threat detection tools.
• Regular penetration testing: rmcuci conducts regular independent security testing to identify and address any vulnerabilities before they can be exploited.

While we take all reasonable precautions, no system is 100% secure. In the event of any data breach that may affect your personal information, we are committed to notifying you and the relevant authorities within the timeframe required by law.

Rmcuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's basic functions, including login session security and cart management. The platform will not function properly without them.
• Performance Cookies: Used to gather information on how users interact with our platform — the most frequently visited pages, error messages, and more. All information is aggregated and does not identify individuals.
• Functional Cookies: Allowing the platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: rmcuci uses internal analytics tools to understand platform usage patterns. This data helps us make better decisions in product development.

You may manage or delete cookies through your browser settings at any time. Please note that deleting essential cookies may affect the functionality of the platform.

As a rmcuci member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to request and receive a copy of all personal data we hold about you.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with appropriate notice.

Rmcuci retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our general retention policies:

• Active account data: For as long as your account is active and for a reasonable period following account closure.
• Financial transaction records: At least 7 years from the transaction date, as required by applicable anti-money laundering (AML) regulations.
• Support communication data: Up to 3 years after the closure of the related support ticket.
• Security logs: Up to 12 months for security investigation and fraud prevention purposes.
• Marketing data: Until you withdraw your consent to receive marketing communications.

Once the retention period has expired and there is no legal obligation to retain the data, rmcuci will securely delete or anonymise your data using industry-approved methods.

The rmcuci platform may contain links or integrations with third-party services such as game providers, payment processors, and customer support platforms. It is important for you to understand that:

• The rmcuci Privacy Policy applies only to the rmcuci.vu platform and services operated directly by us.
• When you click a link that takes you to a third-party website, that website's own privacy policy will apply, not the rmcuci Privacy Policy.
• Rmcuci is not responsible for the privacy practices of any third-party websites or services.

Rmcuci takes the protection of children and minors seriously. Our platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process personal data from minors.

If we discover that a child's personal data has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that data and close the account.

If you believe a child has registered or is using the rmcuci platform, please contact our support team immediately via email or live chat. We will investigate and address the matter with the highest priority.

Rmcuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notice to your registered email address at least 7 days before changes take effect (for material changes).
• Displaying clear notices on the rmcuci platform to remind members of policy updates.

It is your responsibility to review this page periodically. Continued use of the platform after changes take effect constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, our Data Protection Officer (DPO) team is ready to assist:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Telegram: @rmcuci_support
• Live Chat: Available 24/7 directly within the rmcuci platform

We will endeavour to respond to all privacy-related enquiries within 14 business days. For data subject access requests (such as data access or deletion), the processing period is up to 30 business days.